Return policy

Thank you for shopping with KOPOU.  We endeavour to ensure that every purchase at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.

Your purchase is eligible for exchange only if it meets the following conditions: 

• Products purchased during sale are not elegible for return or exchange .

  • If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.

 

If your purchase meets our return criteria stated above, please contact us within 14 days of delivery with the following information: – Order number – Delivery address – Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

You may contact us via email at kopou@ from Monday to Saturday, between 9:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours. 

Once we receive the product, our team conducts a quality check at our warehouse, we will offer you a credit note.